Frequently asked questions

Our teams are currently experiencing a significant increase in calls and queries and you may see delays in our response time. Go straight to our online support center to find fast answers to your questions about our accounts, products and platforms.

Yes, Monix Limited is an officially registered, UK-based crypto trading and investment company that prides itself on the security of its clients.

Opening a new Monix Limited account is easy. Just follow the directions to sign up, enter your details and quickly form an account with your chosen email and password them verify to start trading.

Once you have agreed to Monix Limited terms and conditions, you will receive a confirmation email asking that you verify your email address. If you do not receive a confirmation email, please check your spam folder and adjust your email settings to ensure you don’t miss out on exciting future opportunities reserved for our newsletter recipients.

Once you have followed this, you will have access to your new Monix Limited account section and be able to begin enjoying the profitable world of Monix Limited investment!

In the unfortunate occasion that you wish to end your time with Monix Limited, closing your account could not be easier. Just get in touch with our friendly customer support team and let them know that you wish to terminate your account.

Please remember that if you terminate your account you will permanently lose your stored details and any funds.

The Monix Limited customer support team reserves the ability to unlock your Monix Limited account for security reasons. If you require this service, simply use the web contact form to submit a ticket to customer support. We will contact you using your Monix Limited account linked email to alert you when your account has been successfully unlocked and is ready for use once more.


At current, Monix Limited does not provide a wallet service. We cannot recommend any specific wallet, only suggest you do your own research to discover the wallet that best suits your needs. We do however feature explanations on different types of crypto wallet available as a starting point for your research. Please be aware that it can take up to 48 hours for changes in linked wallets to be recognised by your Monix Limited account.

Please find an overall list of our payment methods and limits below.
Monix Limited accepts payment methods including credit/debit card (Visa, Mastercard) and cryptocurrency (Bitcoin, Bitcoin Cash, Zcash, Litecoin, Dogecoin).

Please be aware that certain investment company charge an additional fee to those purchasing cryptocurrencies or related services. This is called Cash Advance, though it is uncommon. If you are concerned, please contact your support for further information.

If you wish for further clarification on any of the above information, please do not hesitate to reach out to our friendly customer support for a swift resolution.


We cannot make any concrete statements regarding your contract’s performance due to the flexibility of the crypto investment market.

However, we can provide a general explanation of investment scenarios and their potential avenues, plus provide guidance on generating your own predictions with some level of accuracy.

Please remember that pre-agreed Monix Limited maintenance fees should be factored in when calculating the performance of your investment enterprise.

Please also remember that individual networks and valuators within the crypto market will offer differing valuations and appreciations of network performance regarding the specific cryptocurrencies being mined.

Crypto investment users recognise the volatility of the crypto markets and understand we have no outright control over the rewards you enjoy. Occasionally they are less than expected, often they are greater than expected. Reasons for the drop in your investment output performance are mostly temporary and with excellent potential to reverse. If you are concerned by your contract’s performance, please contact our customer support for a swift explanation and sound resolution.

Certain citations of contract will have a maintenance fee that will be made separately. This is expressed clearly in the contract document.

Simpy sign up, fund your account, subscribe for a plan and maximize your profits with our advanced digital asset trading tools and expertise.

For those paying for orders via cryptocurrency, there is a 30-minute window in which cryptocurrencies can be sent to the Crypto investment wallet. After this length of time, the order window expires. Simply set up the payment again and send your funds within 30 minutes or contact our customer support to have the order approved manually.

To make a investment you must first become a member of Monix Capital Limited (Free and Paid). Once you are signed up, you can make your first deposit. All deposits must be made through the Members Area. You can login using the member username and password approved for signup.

Claims for lost profits will not be considered, and moral damage will not be compensated. Send all claims to support, and they will be processed within 10 working days. If the dispute is not covered in the agreement, regulations, or risk notice, the Company will decide at its discretion based on established practice.


The Monix Limited affiliate program could not be easier to use or more profitable. It all begins with an affiliate code that is unique to your account. Whenever a user registers and inputs your referral code, you receive 10% for referral on whatever purchase they make. And you enjoy a significant hash power boost. The more referrals you make, the higher your affiliate rank rises. And the higher your affiliate rank, the bigger hashpower boost you enjoy. It’s as simple and as profitable as that. We will be sure to remind you via your linked email whenever your referral code is used.

Monix Limited provides a tiered affiliate program that acknowledges the efforts and results of those who contribute to the growth of our platform. The number of referrals you secure correlates directly to the bonuses you enjoy. Why not see how far up the Monix Limited rankings you can climb? With no limit to the rewarding potential of our affiliate program, it’s a great idea!